FAQs and Help

My Account

Category: My Account

1) Click the “My Account / Order Status” link at the top right side of our site. 2) Enter your email address. 3) Select “I am a new customer”. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Category: My Account

Click the “My Account / Order Status” link at the top right-hand side of our site to edit your account information.

Category: My Account

Please click here for more information on returning an item.

Category: My Account

Shipping is $10.00. This is a flat fee, not per nameplate.

Category: My Account

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Category: My Account

Please see our Terms & Conditions for complete details regarding our return policy. Any Nameplate can be returned within 30 days for full credit. We unconditionally guarantee our products.

Category: My Account

Orders typically ship within 4-8 weeks of being placed. It depends on where we are in our pour schedule. Email for a more accurate shipping date or if you have a specific date that you need to meet.