FAQs and Help

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status. You can also email us at any time to get an approximate shipping date. Allow 4-8 weeks for manufacturing.

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Drop us an email and we will provide ship/delivery dates. Allow 4-8 weeks for manufacturing. Typically, eastern half of the U.S. 2-3 days of transit time. Western half of the U.S. 3-5 days.

1) Click the “My Account / Order Status” link at the top right side of our site. 2) Enter your email address. 3) Select “I am a new customer”. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right-hand side of our site to edit your account information.

Please click here for more information on returning an item.

Shipping is $10.00. This is a flat fee, not per nameplate.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Please see our Terms & Conditions for complete details regarding our return policy. Any Nameplate can be returned within 30 days for full credit. We unconditionally guarantee our products.

Orders typically ship within 4-8 weeks of being placed. It depends on where we are in our pour schedule. Email for a more accurate shipping date or if you have a specific date that you need to meet.

Email us for a shipping quote.

During the checkout process you may choose any of our current payment options and continue to place your order. We accept Visa, MasterCard, and Discover. You can mail a check to us as well. Please note that we will not ship your order until we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in Ohio.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please email us for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

View our Price List page.

Credits usually take 3-5 business days from the time we receive your item(s).

Your debit/credit card will be charged at the time that the order is placed. As stated elsewhere, everything that we manufacture is unconditionally guaranteed. If you are not completely satisfied, we arrange the return of the nameplates and refund the purchase amount including shipping charges. A manufacturer that is confident in their product will always stand behind it. Our competitors will use phrases like “custom made” and “sale is final, not refundable”. Once you see their nameplates, it is understandable why they take this position.

Email is the easiest. Due to the nature of our manufacturing process, it is not possible to answer the telephone throughout most of the day, and hiring an individual to do that would increase our costs. As with many online businesses, we use email as our primary method of communication. Should you need to reach me, you can either text or call 740.262.7136. If we are casting metal and unable to accept your call, please leave a voicemail and I will call you as soon as able.